Privacy Policy
Personal identification information
Our Privacy Policy was last updated on 2026/2027.
This Privacy Policy governs the manner in which this website collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”).
This Privacy Policy applies to the Site and all products and services offered by The Language Cafe.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, book a session, subscribe to a newsletter, fill out a form, or engage with other activities, services, features or resources we make available.
Users may be asked for their name, email address, or other relevant details. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information.
Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site‑related activities.
Non-personal identification information
We may collect non‑personal identification information about Users whenever they interact with our Site.
Non‑personal identification information may include:
browser name
type of device
technical information about Users’ connection to our Site
operating system
Internet service provider
general usage data
This information helps us improve the performance and user experience of the Site.
Web browser cookies
Our Site may use “cookies” to enhance the User experience.
Users’ web browsers place cookies on their hard drive for:
record‑keeping
remembering preferences
tracking usage patterns
Users may choose to set their browser to refuse cookies or to alert them when cookies are being sent. If they do so, some parts of the Site may not function properly.
How we use collected information
The Language Cafe may collect and use Users’ personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process bookings and payments
We use the information Users provide when placing an order only to provide the service requested. We do not share this information except to the extent necessary to complete the booking (e.g., Stripe, Calendly).
To send periodic emails
We may use the email address to send Users information and updates related to their booking. It may also be used to respond to enquiries, questions, or other requests.
If Users opt‑in to our mailing list, they may receive emails including updates, news, or service information. Users may unsubscribe at any time.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against:
unauthorised access
alteration
disclosure
destruction
of your personal information, username, password, transaction information, and data stored on our Site.
All payment information is handled securely by Stripe, a PCI‑compliant payment processor. We do not store or have access to your full card details.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others.
We may share generic aggregated demographic information not linked to any personal identification with trusted partners for the purposes outlined above.
We may share limited personal information with third‑party service providers who assist us in operating our business, such as:
Stripe (payment processing)
Calendly (booking management)
Email service providers
These providers are required to keep your information secure and use it only for the services they provide.
We may also disclose information if required by law.
Third party websites
Users may find advertising or other content on our Site that links to the sites and services of partners, suppliers, advertisers, sponsors, licensors, or other third parties.
We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
These sites may have their own privacy and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies.
Changes to this privacy policy
The Language Café has the discretion to update this Privacy Policy at any time.
When we do, we will revise the “Last updated” date at the top of this page. We encourage Users to check this page frequently to stay informed about how we protect the information we collect.
You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.