Our services are intended for individuals aged 18 and over.

We do not knowingly provide services to minors. If we discover that a user is under 18, their account will be removed and any payments made will be refunded.

By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

All prices are listed in GBP (£).

Prices may change at any time; however, the price you pay will be the price displayed at the time of purchase.

No VAT is currently charged unless otherwise stated.

To place an order, you may be required to provide personal information such as:

• Name

• Email address

• Payment details

• Billing address

You confirm that:

1. You have the legal right to use the payment method provided. All information supplied is true and accurate. By submitting this information, you authorise us to share it with third‑party payment processors (e.g., Stripe) solely for the purpose of completing your purchase.

We do not store or have access to your full card details.

Payment is due immediately on the date of the order, including for pre-order products.

Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

The Language Café provides digital services, not physical products.

After payment, you will receive an email containing:

• Your booking link.

• Session details.

• Instructions for joining the online session.

It is your responsibility to ensure your email address is entered correctly.

Sessions are delivered live and require preparation, therefore the following policy applies:

• Group sessions: non‑refundable once booked. You may reschedule up to 48 hours before the session.

• 1:1 sessions: may be rescheduled if notice is given at least 24 hours before the session.

• No‑shows: non‑refundable.

• Membership: renews monthly; cancellations apply to the next billing cycle (minimum of 3 months applies).

If a session is cancelled by us (e.g., illness, technical issues), you will be offered:

• A rescheduled session.

  or

• A full refund for that session.

You agree not to:

• Misuse the Site.

• Disrupt sessions.

• Share meeting links publicly.

• Record sessions without permission.

• Behave in a way that is abusive, discriminatory, or inappropriate.

We reserve the right to remove any participant who breaches these rules, without refund.